03 October 2024

Camtel and other MNOs in Cameroon have been trading blame for recurrent disruptions to voice and data services.

MTN Cameroon and Orange Cameroon have often blamed poor service quality on Camtel’s optic fibre connectivity. Camtel has a monopoly on national optic fibre backbone, which spans over 12,000km, as well as access to four subsea cables.

Camtel is seeing an increase in statements from its competitors aimed at denigrating the quality of its network, and said that it has always taken all necessary precautions to ensure that it provides quality services, notwithstanding an increase in acts of vandalism against its network and incidents associated with the execution of public works.

“Despite this situation, Camtel has always taken appropriate measures to guarantee redundant connectivity, thus ensuring permanent availability of services to customers,” said Eric Benjamin Lamere, Camtel’s head of institutional and digital communication division.

Lamere accused the other operators for not investing enough in infrastructure to assure smooth capacity despite big and growing customer bases, stating that underinvestment causes congestion.

“Unfortunately, they, displaying a lack of discernment, take pleasure in unfairly pointing fingers at Camtel’s backbone,” said Lamere.