03 April 2025

ZIRA Group’s AI Telco Platform is a new cutting-edge solution designed to empower Communications Service Providers (CSPs) by transforming Business Support Systems (BSS) data into valuable insights.

The AI Telco Platform is a versatile tool that enables CSPs to extract predictive and actionable insights from BSS data, facilitating proactive decision-making. It offers customization to accommodate various telecom use cases, catering to the specific forecasting and business intelligence needs of CSPs. This platform allows for the delivery of tailored customer offerings based on real-time analytics and integrates smoothly with existing IT infrastructures and BSS solutions through APIs or database connections, enabling large-scale AI adoption.

Featuring predictive analytics, the platform combines forecasting capabilities with a generative AI agent that generates actionable insights across the organization. For wholesale operations, CSPs can utilize the platform to optimize routes, pricing, and traffic volumes in real-time, helping to protect profit margins, prevent service disruptions, and ensure a seamless customer experience. Additionally, the platform can accurately forecast supplier prices up to six months in advance. It has already garnered several industry awards for its positive impact on telecommunications operations and business processes.

While AI and machine learning are increasingly being adopted in telecom networks and infrastructures, there has been a lack of viable solutions specifically targeting the BSS layer. CSPs require access to data and insights that enable smarter, more responsive decision-making in a rapidly changing market environment. Traditional analytics tools often struggle with the complexities of real-time data, where even minor percentage changes can significantly affect wholesale revenues.

Zira has also outlined the platform’s forecasting capabilities, which help CSPs manage capacity, pricing, and traffic fluctuations, thereby removing risks and uncertainties. By analyzing vast volumes of complex network and billing data, the platform supports informed decision-making and helps identify new business opportunities. ZIRA Group is actively collaborating with CSP customers on live projects to explore new use cases for the platform.