How OSS/BSS reinvention unlocks revenue and customer loyalty

29 December 2025

Telecoms are under pressure to move beyond delivering reliable connectivity and start competing on customer experience. By reimagining OSS/BSS as engines of insight, CSPs can unlock new revenue streams while building loyalty that lasts.

For decades, OSS and BSS were seen primarily as the plumbing of the telecom world — the hidden systems that kept billing accurate and services delivered. Essential, yes, but hardly glamorous. That’s changing. Today, operators are discovering that the same platforms can be powerful engines of growth, provided they are modernised, connected, and infused with customer journey mapping (CJM).

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Ethio Telecom to expand telemedicine services to 200 more hospitals

23 December 2025

Ethio Telecom has announced plans to extend its telemedicine and telehealth services to an additional 200 hospitals across Ethiopia.

This expansion aims to reduce healthcare costs for patients and foster the sharing of medical expertise among institutions.

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Madagascar launches free Wi-Fi initiative in universities to boost digital access

22 December 2025

Madagascar's Ministry of Development of Posts, Telecommunications, and Digital Economy (MNDPT) has entered into a partnership with YAS to establish free Wi-Fi and hotspots across university campuses nationwide.

Supported by AXIAN Telecom, the initiative aims to improve digital access for students and expand opportunities for online learning and remote education.

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Tpay becomes Egypt’s approved provider for mobile-based government payments

19 December 2025

Egyptian fintech firm Tpay has secured approval from the National Telecommunications Regulatory Authority (NTRA) to operate as the country’s official Direct Operator Billing (DCB) provider for government-related transactions.

The agreement, signed by Tpay CEO Ahmed Nabil and NTRA President Mohamed Shamroukh, grants Tpay the authority to enable citizens to pay for various government services — such as electricity bills, traffic fines, and civil registration fees — using their mobile phone balance or monthly mobile bill. This initiative aims to streamline payments for public services by removing the need for bank cards or in-person visits, making transactions more accessible and convenient.

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