The Nigerian Communications Commission (NCC) has announced that telecom operators must now inform consumers of major network outages through media channels. This new directive aims to enhance transparency, ensure timely resolution, and improve the overall consumer experience.
A dedicated platform has been established where operators must detail the causes of outages, affected areas, and estimated recovery times. For planned outages, consumers are to be notified at least one week in advance. In cases where outages last over 24 hours, operators are required to provide proportional compensation, such as extending service packages.
Edoyemi Ogor, NCC’s Director of Network Technical Integrity, emphasized that transparent communication fosters accountability and helps combat sabotage of telecom infrastructure.
Recent platform data shows Glo experienced outages since 20 May in parts of Adamawa and Taraba due to fiber optic issues, while 9mobile faced disruptions since 23 May in Borno caused by power outages. MTN remains relatively unaffected, with only six incidents in the past week. However, past disruptions, such as MTN’s two-week outage in Kogi State last April, highlight ongoing challenges.
While the initiative promotes transparency, critics note it remains reactive, lacking mechanisms to prevent or speed up outage resolution. Its effectiveness depends on operator cooperation and consumers’ access to the platform. Additionally, the focus on major outages may overlook persistent issues affecting users in rural areas, and the platform’s impact hinges on consumers’ awareness and ability to use it effectively.
