CEO Dr. Karl Toriola shared these figures in a social media post titled “MTN Nigeria 2025 Wrapped,” highlighting the impact on customer experience and network performance.
The fibre cuts occurred throughout the entire year, while theft and vandalism affected sites from January to November. These issues contributed to over 1.6 million consumer complaints received via calls, social media, emails, and in-person visits, all of which the company stated had been addressed.
Despite these operational setbacks, MTN Nigeria achieved a notable financial turnaround, posting a profit after tax of ₦750.19 billion (approximately $525 million) for the nine months ending September 2025. This marked a significant improvement from a loss of ₦514.9 billion (about $360 million) during the same period in 2024. The company’s board approved an interim dividend of ₦5.00 (around $3.50) per share, signaling a return to profitability.
